FAQ

Got a question about FaithGlow? We've answered the most common ones below. Tap a question to see the answer. 🙏

✨ About FaithGlow

How does FaithGlow work?

Plug FaithGlow into your car's USB port, choose one of the 6 Christian designs and switch it on. It projects a glowing Christian scene onto your car window, and it looks its best at night. There are no tools and no installation needed.

Will it work in my car?

FaithGlow plugs into a standard USB port, which most cars have. If your car doesn't have a USB port, you can use a 12V USB car adapter (sold separately).

Which designs are included?

Every FaithGlow comes with 6 Christian designs: the Nativity, Jesus, the Cross ("Jesus is the Reason for the Season"), an Angel, the Three Wise Men, and Mary with Baby Jesus. You can swap designs in seconds whenever you want a new scene.

Can I use FaithGlow while driving?

FaithGlow is designed to be displayed while your car is parked, like in your driveway or at church. Road rules about vehicle lights and window displays vary from place to place, so please check your local laws before using it on the road.

Does FaithGlow make a good gift? 🎁

Absolutely! FaithGlow is a meaningful Christmas gift for Christian moms, families and anyone who wants to keep Christ in Christmas. Buying for more than one person? Our Duo and Trio bundles save you more.

🚚 Shipping

Is shipping free?

Yes! Every order ships free, with no minimum spend.

How long will my order take to arrive?

Orders are processed within 1–3 business days. Once your order ships, delivery usually takes 7–14 business days. Ordering for Christmas? 🎄 We recommend ordering at least 3–4 weeks early. You can read the full details in our Shipping Policy.

Do you ship to my country?

We ship worldwide. 🌍 Depending on your country, customs duties or import taxes may be charged when your order arrives. These charges are the customer's responsibility.

How can I track my order?

As soon as your order ships, we'll email you a tracking number. Please allow 2–3 business days for tracking updates to appear.

🛡️ Returns & Refunds

How does the 30-day money-back guarantee work?

If you're not happy with your FaithGlow for any reason, you can return it within 30 days of delivery for a full refund of the product price. Just email us first and we'll send you the return instructions. Return postage is paid by the customer. See our Refund Policy for full details.

What if my order arrives damaged or faulty?

We're sorry if that happens! Email us within 30 days of delivery with your order number and a photo or short video of the problem, and we'll send you a free replacement or a full refund. You won't need to pay any return postage.

Can I cancel or change my order?

You can cancel free of charge before your order ships, and we can usually update your shipping address too. Just email us as soon as possible with your order number.

🔒 Payment & Security

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay and Google Pay, plus other local payment options depending on your country. You'll see every option available to you at checkout.

Is checkout secure?

Yes. Our checkout is powered by Shopify and is fully encrypted, and we never see or store your full card details.

🙏 Still have a question?

Email us at faithglow123@gmail.com and we'll get back to you within 1–2 business days.